These companies redefine customer experiences and it’s no surprise that they come out as the top players of their field. Below are some of the best stories of customer service which will blow your mind.
Target knots Tie for Teen and Then Some…
When a North Carolina teen, Yasir Moore went to a Target store to look for a clip tie for his interview, he had no idea that the employees over there would go above and beyond to help him. Though Target was out of slip ties, they asked one of their employees, Dennis Roberts to help the teen out in tying a knot.
Not only did Roberts helped the teenager to tie the knot, he also made sure that the teen was well prepped for the interview. During the entire event, he gave a lot of tips to the teenager on how to present himself, how to look confident and how to deliver a firm handshake.
While this would have been enough for a customer service experience, the employees of Target’s store went a bit ahead and approached the company’s manager after the interview and asked them about the feedback. Impressed and bit taken aback by the service of Target, the manager told them that the boy was pretty impressive and is invited for a second round.
Lego’s Awesome Response to a 7 Year Old
Luka, a seven-year-old boy lost a mini-figure of his Lego set during shopping. His father apparently had advised him not to take the figure along, but young Luka didn’t listen. Devastated, he asked his father for help who told him to write to Lego and write a letter he did.
My name is Luka Apps and I am seven years old.
With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good.
My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat.
I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one.
I promise I won’t take him to the shop again if you can.
After a short while, Luka received a reply from Richard, a LEGO customer service representative. Richard wrote that he had spoken to Sensei Wu, a master from the Ninjago line and the sensei has agreed to provide Luka with the mini-figure and a very valuable advice.
Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again.
He told me to tell you, “Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”
Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.
So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!
Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.
Finally, Luka and his mini-figure were once again united, all thanks to the power of Sensei and Lego.
Giraffe who Thoroughly Enjoyed at the Ritz Carlton
The Ritz Carlton hotel in Florida is known for their luxurious retreats, but Chris Hurn learned that glamour wasn’t the only thing keeping them at the top. Instead, it’s more on attending to customer needs and going above and beyond.
When Chris and his family returned from their stay at the Ritz Carlton, they realized that they have left Chris’s son soft toy, aka his best bud, behind. To calm his son down, Chris told him that the soft toy, Josh the Giraffe, had extended his vacation and would be back soon.
Chris then called the Ritz and requested them to mail the soft toy to them along with a photo of him chilling by the swimming pool to cheer up his son. Not only did the Ritz oblige, but they went to the extent of making sure that the giraffe really had the time of its life over there.
Free Pizza by Caesar earns them a Customer For Life
Laura Northrup ordered a pizza at Caesar’s Pizza store and was informed that it will take a bit more time than usual. She had a bus leaving in 10 minutes, but the guy told her that her pizza will be available to her before that time frame.
Due to a heavy order before her, Laura wasn’t able to get her pizza in time and she decided to catch her bus instead. Just as she was hopping on to the bus, she heard ‘delivery’ and out came a guy from Caesars with her pizza. Laura tried to pay for the pizza, but the guy didn’t have any change and thus told her not to worry about the payment.
Laura was floored by the initiative of the place and she made sure that her story reached out to everyone. Caesar’s Pizza converted a temp customer into a patron who will keep coming back for more and more by just the most inexpensive marketing ever… making someone feel really special when they visit you.
Wife says No, Apple says Yes
One man committed a cardinal sin in marriage, he didn’t bother to ask his wife before proceeding to buy an iPad 2. The wife was furious on the purchase and asked him to return the iPad. The man returned the iPad attaching the reason in a post-it saying ‘Wife said no.’
The returned product, with the note, was flagged and was noticed by two executives further up in the chain. They decided to send the iPad back to the guy with the note of their own stating ‘Apple said yes’. Turns out they had a pretty great sense of humor even before Siri. The awesome customer service will not be forgotten for a long time… neither by the Husband and nor by the Wife.
When Virgin Trains saved Adam from a lot of Embarrassment
Adam Greenwood, a 16-year-old boy was traveling on Virgin Trains. Imagine his horror when he went to the toilet and after the deed realized that there was no toilet paper. Making light of the situation and wanting to take a dig at Virgin Trains, he tweeted about his ordeal.
To his surprise, he got a tweet and then a toilet roll from the staff of Virgin Trains in under a couple of minutes. Try not to laugh when you read the entire transcript below.
— adam (@AdamYT) December 2, 2014
Southwest creative Safety Briefing ensured everybody Listened to it
The safety briefing of an aircraft is a really important announcement which we all love to ignore. Southwest, thinking of delivering the message and making sure that their customers enjoy the brief, came up with a creative way to deliver it. You have to see it to believe it.
WestJet pulled a Christmas Miracle
In 2013, WestJet did something amazing to their patrons. Around Christmas time, they asked their customers the gifts they would want before they boarded the flight. The details of which were recorded and sent to the employees of WestJet on the destination side.
Once the plane took off for its destination. The employees scrambled off to buy the gifts for the WestJet travelers, the exact gift the patrons said they would like to have. The gifts were then presented to the passengers by feeding it to the baggage mover system. The genuine joy and reactions of these people truly made WestJet pull of a real Christmas Miracle.